Refund policy

RETURN & REFUND POLICY

Last updated: August 15, 2026

We want you to feel confident shopping with NZ Beauty. Please review this policy before purchasing.

RETURN WINDOW
You may request a return within 30 days after your order is marked delivered. To qualify, the item must be unused, unworn, unopened where applicable, and in its original packaging with all included accessories.

HOW TO REQUEST A RETURN
Email nzbeauty2026@gmail.com with your order number, the item you want to return, and the reason for the request. Do not send an item to the supplier or to any address shown on the shipping label. We will provide the approved return instructions and return address after reviewing your request. Returns sent without authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or different from what you ordered. Include clear photos or video of the product, packaging, and shipping label so we can review the issue and offer an appropriate replacement or refund.

RETURN SHIPPING
Customers are responsible for return shipping costs for preference-based returns, including color or size selection, unless we confirm that the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. We recommend using a trackable return service.

NON-RETURNABLE ITEMS
For health and hygiene reasons, opened or used personal-care tools, makeup brushes, sponges, scalp tools, and similar items cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and items clearly marked final sale are also non-returnable. Your legal rights are not affected.

REFUNDS
We will notify you after the approved return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed after we approved your refund, contact nzbeauty2026@gmail.com.

CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible. We will try to cancel or change an order before processing begins, but we cannot guarantee changes after the order has entered fulfillment or shipped.

CONTACT
For return questions, email nzbeauty2026@gmail.com.