Find order-tracking steps, shipping information, return guidance, and answers to common product and customer-care questions below.
Track Your Order
- Open the shipping-confirmation email sent for your order.
- Select the tracking link in that email to view the latest carrier information.
- If you cannot access the tracking link or need help understanding the status, email nzbeauty2026@gmail.com with your order number and the email address used at checkout.
For your security, never email a full payment-card number or account password.
Shipping Questions
How long does order processing take?
Orders require 1–3 business days for processing before shipment.
How long does U.S. delivery take?
Estimated U.S. delivery is 7–14 business days after the 1–3-business-day processing period.
When is shipping free?
Shipping is free on orders of $70 or more. For orders below $70, the available shipping rate is shown at checkout.
Why is my tracking information not showing what I expected?
Tracking information is provided by the carrier. If the tracking link is unavailable or you need help reviewing the displayed status, contact Customer Care with your order number. We will review the information available for the order without promising a carrier update or delivery date that has not been confirmed.
Returns and Order Help
What is the return-request window?
Return requests may be submitted within 30 days. Eligibility is determined under the published Return Policy.
Are there hygiene exclusions?
Yes. Certain opened or used beauty and personal-care items may be ineligible for return for hygiene reasons. Please review the Return Policy before submitting a request. Customer Care must review the item and order details before eligibility can be confirmed.
How do I request a return?
Email nzbeauty2026@gmail.com with your order number, the item involved, and a brief explanation. Do not send an item back until Customer Care has reviewed the request and provided the applicable instructions.
Can I change or cancel an order?
Contact Customer Care as soon as possible with your order number and requested change. A change or cancellation cannot be guaranteed after an order has entered processing.
What should I do if an item arrives damaged or incorrect?
Email Customer Care with your order number, a description of the issue, and clear photographs when available. The request will be reviewed before any outcome is confirmed.
Product Questions
Where can I find what is included with a product?
Check the product page for its description, selected variant, included items, use instructions, and care information. Accessories shown for demonstration are not included unless the product page specifically says they are included.
How should I use or care for an item?
Follow the use and care guidance on the product page. If you still have a question, send Customer Care the product name and the exact detail you would like clarified. We will not guess about a feature or use that has not been verified.
Contact NZ Beauty Customer Care
Email: nzbeauty2026@gmail.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET
Response time: Within two business days
When contacting us about an order, include the order number and the email address used at checkout. Please do not include full payment-card details, passwords, or other unnecessary sensitive information.
View the Shipping Policy | View the Return Policy | Shop NZ Beauty